Alexa Mobile operators aren’t solving even half of the complaints

Dhaka, Monday   24 February 2020

Akash

Mobile operators aren’t solving even half of the complaints

 Staff Correspondent daily-bangladesh.com

 Published: 07:16 PM, 19 January 2020   Updated: 09:17 PM, 19 January 2020

Photo: Collected

Photo: Collected

Allegations are increasing day by day against mobile phone operators, including call drop, MNP, network coverage. According to the Bangladesh Telecommunication Regulatory Commission (BTRC), in the last year, they received 14,037 complaints against mobile phone operators. Of these, 5,222 complaints were resolved by the operators.

According to the latest BTRC data, the highest number of complaints have been filed against Robi. A total, 5, 646 complaints have been filed against them. Of these, the operator has solved 2, 541 problems. That is 45 percent of the total allegation.

Grameenphone, the largest mobile operator in the country remains the second position. A total, 3,630 allegations have filed against them. Of these, the operator has solved only 986. That is only 27 percent of the total allegations filed against them.

However, Muhammad Hasan, Head of External Communications, Grameenphone, said, "We have resolved 99 percent of the allegations from the BTRC hotline in 2019. Our staff is always in touch with customers to resolve their complaints and technical issues. At the same time, customers are using our digital platforms to solve problems that are always needed.

Banglalink is in the third position on the basis of complaints. A total, 1,488 complaints filed against the operator last year. Of which, the operator has solved 772. That is 51.88 percent of the total allegation.

In addition, 1,363 allegations have been filed against state-run mobile operator Teletalk in the last one year. Of these, they solved 138 allegations.

Operators solved about 46 percent of complaints filed last year. However, 54 percent of the complaints have not been resolved.

The mobile subscribers and concerned think that the real complaint is more. There are many customers all over the country who do not complain about this problem, or many do not know how to complain.

For the first time, the BTRC has taken complaints beyond mobile phone operators. Last year, 59 allegations have been filed against the state-run Bangladesh Telecommunications Company Limited (BTCL). Besides, 170 allegations have been filed against the ISPs.

DailyBangladesh/SA